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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A popup will open. It offers comprehensive info about all the actions that you can carry out on that particular page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive array of instructional videos clarifying how to use our Control Panel. They're designed for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you need, have a look at our extensive Frequently Asked Questions section, which covers questions asked by real users and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new entries in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can contact our fantastic team of customer service technicians available 24/7 and ready to assist you with any issue. Each trouble ticket you send will be responded to within sixty minutes (the average response time being only twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 268184

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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